New Features
- Tags Approval:Review your tags before setting them live within the new Tags section.
- Suggested Replies:Reduce your response time by leveraging suggested automatic replies.
- Alerts based on metadata:You can now have more granular alerts by setting metadata conditions (e.g. Customer Plan) when creating Tag Alerts. See details here.
Improvements
- Filter by hours:You can now filter your conversation by hour in addition to days, weeks, and months.
- Default team and role for new users:New users can now have a default team and role. This is specially useful when using an SSO provider.
- Number of tickets on discovered intents:Now the number of tickets for each intent is shown in the Optimize section.