Lang for CX

Suggest AI-generated messages for reply automations, in order to increase efficiency when working on this type of automation.

Get recommendations on what automations you should add to your workflows based on your agents behaviour.

In the Automation tab, the ability to see the type of automation is present, but not the additional details of the automation. For example, I would love to be able to see not just that the tag is using the Assign to Group automation, but also which group it is being assigned to.

Ability to see how the tags are tied to these metrics, and how they have been evolving after adding automations.